HOW TO DRIVE COMPETITIVE ADVANTAGE FROM YOUR CUSTOMER EXPERIENCE
Informations sur l'événement
Description de l'événement
Everybody knows that customer service is a key driver of performance.
What makes the difference?
Take this 90' workshop to discover it.
À propos de cet événement
30': EAT and LEARN
8:3 - 9:00 AM: Over light breakfast and croissants, we will present case studies, best practices, and real-life results.
60': DESIGN and DO
9:00 - 10:00 AM: (Re)Design your company’s customer service. Map out the customer journey of your organization > identify the customer touchpoints > find out when and where your employee can go for the extra mile > How you can better support them.
This workshop is designed for:
- Customer Experience Professionals
- Human Resources Managers
- Anyone interested in designing and managing the customer experience
