Question 1

Is the tour accessible to wheelchair users and people with reduced mobility?

Accepted Answer

the tour can be difficult to follow for people with reduced mobility or agoraphobia (stairs, long walk, standing for long periods, crowds, narrow passages). The access for wheelchair users demands a few changes in the tour. Feel free to contact me for further information before booking.

Question 2

Is the tour suited for children?

Accepted Answer

This tour deals with racism, slavery and violence. Its content may not be suited for all audiences and is not adapted for young children.

Question 3

What is included in the ticket price ?

Accepted Answer

The ticket you buy on Eventbrite allows an entrance in the Palace through the group access with the guide at the tour's starting time. You are free to roam the palace as you wish at the end of the tour. The ticket DOES NOT include : access to the gardens, fountain shows, estate of Trianon.

Question 4

How long is the tour?

Accepted Answer

The tour lasts around 2 hours. The exact duration can vary according to the affluence of the day and potential delays at the door of the Palace due to security checks.

Question 5

Where does the tour start?

Accepted Answer

The meeting point with the guide is near the Royal Chapel and the Chapel's Gate (at the corner of the Place Léon-Gambetta and Rue Robert-de-Cotte in Versailles). It is very important to arrive to the meeting point early or exactly on time.

Question 6

Is the tour in English?

Accepted Answer

This tour is in English. For a tour in French or German, you can ask me directly by writing to clement.nivat-guide@outlook.com

Question 7

How big is our group gonna be?

Accepted Answer

This tour can have 10 participants maximum.

Question 8

If I can not come, can I get a refund?

Accepted Answer

Sadly, no refund is possible as the guide has to book the entrance tickets for the Palace in advance and can not get refunds. If you can not come, try to give your ticket to a friend!

Question 9

Do I have to be early?

Accepted Answer

It is very important to be at the meeting point around 20 minutes before the tour starts. This tour starts at 9:20 a.m. The meeting time is 9 a.m.

Question 10

What do I do if I am running late?

Accepted Answer

If you are running late, please warn the guide as early as possible. Direct phone number will be sent to the participants per email a few days before the tour. Sadly, the guide can not wait for you if you arrive after 9:20 a.m. and you won't be able to use your ticket to enter the Palace.

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