This Masterclass is essential for CX Professionals as part of your training and development, to enhance your competencies and apply hands-on practical techniques. Delivered with passion and infused with real-life examples, and making use of Cemantica's innovative Journey Mapping platform, you will be equipped to plan, deliver and improve on your CX projects.
What will you achieve in this Masterclass?
All graduates of the course will be given case studies, exercises and stories that bring to life the skills needed to succeed as a CX professional.
You will create a relevant and personalized action plan that can start immediately and you will be able to demonstrate greater knowledge, confidence and credibility in the subject within your organization.
You will also receive 3 months free access to the Cemantica Journey Mapping tool that you used in the Masterclass.
Who is this training for?
This Masterclass is for you if you're keen to validate your existing knowledge, be exposed to global best practice and learn the newest tools, techniques and methodologies of Customer Experience (CX).
Masterclass Syllabus
The Masterclass will cover the following topics:
- All core CX competencies, including CX Strategy and brand proposition
- The role of employees in delivering the strategy
- Customer journey mapping
- Learn how to use Cemantica mapping tool
- CX measurement (VOC, VOE and VOP)
- CX improvement and CX Culture
