130 €

Speaking on the telephone with confidence

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Adresse

House of Training

7 Rue Alcide de Gasperi

2981 Luxembourg

Luxembourg

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Description de l'événement

Description

Participants will be able to apply their English language skills in making professional telephone calls with confidence. Participants will improve both their fluency and accuracy when using the English language.They will enhance their wider professional skills by speaking on the telephone with the right level of formality, clarity and cultural awareness.

Objectives

In the framework of the English language development and upon successful completion of this course, the participant should be able to:

  • Use a wide range of expressions used in professional telephone calls.
  • Understand the different conventions in starting and finishing a professional telephone call.
  • Use the language of persuasion to powerfully describe a product, project or service in a professional capacity.
  • Understand a wide range of common phrasal verbs, acronyms and business idioms typically used in professional telephone calls.
  • Deploy terms and expressions used to ‘soften’ a difficult message to internal or external contacts by telephone.

In the framework of the professional skills development, the participant should be able to:

  • Critically reflect on how to use the telephone effectively in communicating to a wide range of audiences.
  • Making small talk on the telephone with established professional contacts.
  • Conduct ‘cold calls’ with new professional contacts.
  • Effectively communicate difficult messages and deal with difficult questions on the telephone.
  • Overcome communication breakdowns on the telephone.

Programme

An interactive case study approach
The course is based on a set of interactive case studies. These case studies are designed around realistic scenarios at work which develop the professional skills and English language skills of participants.

Target Audience

This is an inclusive course designed for professionals across both the private and government sectors looking to improve their professional telephone skills in English.

Prerequisites

B1 or above in the CEFR levels.

Registration

https://www.houseoftraining.lu/training/business-english-speaking-on-the-telephone-with-confidence-3054


Partager avec les amis

Date et heure

Adresse

House of Training

7 Rue Alcide de Gasperi

2981 Luxembourg

Luxembourg

Afficher la carte

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